Our services
BESPOKE SUPPORT TO ACHIEVE YOUR GOALS
Through observation audits, strategic consulting, and customized training, we provide solutions designed to meet the specific needs of each establishment.
We optimize your operations, fine-tune your strategy, and develop your team’s skills to deliver a customer experience that aligns with your expectations.
Observation audit: an in-depth analysis to enhance your performance
The observation audit is a strategic approach aimed at analyzing the services offered, whether in restaurants, banquets, bars, in-room service, poolside service, or private catering. The goal is to ensure an unparalleled experience for your guests while adhering to the highest luxury standards. This audit allows you to refine your offerings, identify strengths and weaknesses, and maximize your performance.
The observation audit is a crucial step in obtaining an objective, detailed diagnosis of your services. This thorough analysis helps pinpoint areas for improvement and offers tailored solutions to meet your specific needs. Furthermore, the bespoke approach ensures that every aspect of your establishment is considered, from operational processes to customer experience.
How does an observation audit work?
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We discuss your project and needs to define your objectives.
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We carry out a thorough observation of all your services, acting as a mystery guest.
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We analyze the areas for improvement and provide a detailed, actionable list of key enhancements.
Who can benefit from the observation audit?
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Hotels from 3 stars and above
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Brasseries and restaurants, from traditional to ultra-luxury
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Private yachts
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Luxury cruise ships, both maritime and river
Strategic consulting: customized guidance for your venue
Strategic consulting provides personalized support to optimize your operations and strengthen your market positioning. We offer solutions designed to enhance coordination between production and client-facing services. Our expertise spans all aspects of your property, from organizational methods to the implementation of effective procedures.
We provide practical management advice and strategies to improve daily operations, helping you maximize profitability through effective sales techniques. Additionally, we assist in managing costs and risks related to equipment handling, ensuring service quality is never compromised. We also focus on the development or enhancement of restaurant concepts, aligning them with the goals we define together.
Moreover, we guide the creation of beverage menus across all client-facing outlets (restaurants, bars, poolside service, room service, banquets, and catering). We also work closely with the Executive Chef to ensure harmony and consistency across menus.
In conclusion, our expertise allows you to refine your operations and achieve your objectives, boosting long-term customer satisfaction and loyalty. Your clients will naturally become your best ambassadors, contributing to your venue's reputation and success.
On-the-job training: developing your team's skills to deliver service in line with your expectations
We firmly believe that the success of any establishment depends on the professionalism of its team. That’s why we offer customized training programs, blending theory and practice to cater to the specific needs of each department. Our hands-on training allows us to assess your team's performance in real-time, making immediate adjustments to strategies in order to optimize service.
Our training enhances your team's skills, ensuring top-quality service and helping to create an impeccable customer experience.
Our training programs include:
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French service techniques: Plate service (with or without cloche), Russian service, English service, or French service.
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Fish and meat carving in front of the guest: Offering an interactive and refined experience.
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Flambéing meats and desserts in front of the guest: Creating a spectacular and unique presentation.
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Wine and beverage service, both alcoholic and non-alcoholic: Mastery of techniques for an elegant and precise service.
How does the training process work?
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Real-time observation and evaluation of the team.
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Immediate adjustments to strategies based on needs​.
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A hands-on approach for practical, effective learning.